Terms & Conditions

Updates to our Terms and Conditions

The way our customers use our services is changing all the time so we may need to change our Terms and Conditions to adapt to our customers’ needs. Our latest Terms and Conditions will always be posted here.

SoldierNET is a service provided by SoldierNET Ltd a subsidiery of Incito Ltd.

Company Details

Products

SoldierNET provide Internet access on a pay as you go basis through the purchase of credits or a monthly subscription.

The service lasts only for the time you purchase.

You can purchase access for as short as a single day. You can buy as many or as few credits as you need to meet your requirements, and users may unsubscribe and re-subscribe at any time.

Future Pay Terms

Refund Policy

Refunds are not available for unused time on vouchers or subscriptions. 

If you would like to discuss a refund please contact SoldierNET Ltd on 0131 556 4300.

Anti-Virus

You are strongly advised to protect your PC from virus attack by installation of an appropriate anti-virus package, anti-spam product and firewall software and to ensure that they are updated regularly.

Privacy Policy

SoldierNET does not hold any financial details about users e.g. credit card nor payment details. You are required to provide your name  ehwn using the service even when using a special offer or voucher code which provides free access. We reserve the right to verify that each user of a voucher or special offer code is entitled to it and may suspend access whilst this is confirmed.

We do not pass customer or financial details to any third parties.

If you opt to provide us with a mobile number then it will only ever be used to send you a reminder of text with your login details and password when requested. No text will be sent unless requested.

Delivery Policy

Each user account entitles a single user to access the Internet. You may not share accounts.

• Internet Access is delivered 24/7 to bedrooms and certain public rooms within the barracks.

• Details of which locations have a service are site specific and are available from the site ITSO.

• Access is available immediately following the purchase of a voucher or subscription.

• The Service includes connection to the Internet but does not include a connection to any services once connected to the Internet.

Periodic maintenance will be conducted however this will be done out of hours where possible to reduce disruption.

Fair Use Policy

All use is subject to our Fair Use Policy. In the event that a customers use has a significant detrimental affect on the service to others then SoldierNET reserves the right to vary, curb or even withdraw the service to that customer.

Service will be subject to the same service level availability as that provided by the upstream ISP. SoldierNET Ltd takes no responsibility for failures in the wholesale supply of bandwidth.

Quality of Service

The quality of the service you receive will depend on a wide variety of factors, some of which are very localised. We use sophisticated traffic shaping software to optimise a users experience on-line, and the correct identification of device types will help with this.

Wireless Coverage

The wireless coverage is designed to ensure a service to specific areas of each site. It will still be possible to pick up a wifi signal outside those designated areas however there is no guarantee that the service will perform as expected outside those designated areas.

The coverage provided by wireless services depends on many factors outside the control of SoldierNET, including interference from other spectrum users, RF Noise, etc. Whilst we make all reasonable efforts to minimise these effects delivery over wireless cannot be guaranteed

Signal coverage within designated service areas will vary as building construction and layout can cause localised blackspots. If you experience a problem with the signal then you should move to an area where better reception is possible.

Wireless Separation

Our networks are configured to enforce Client Separation. This is a security policy and means that other users devices cannot attempt to hack your devices. 

Charges Policy

The charges for the Service are specified at the time of ordering and are charged in advance. Prices are specific to each location and may be based on download/upload limits and/or time. Pricing information is available on the SoldierNET website at the time of purchase.

All prices include VAT at the current UK rate.

Cancellation Policy

It is not possible to cancel non-recurring payments e.g. flexcredits. The credits will simply expire at the end of the prepaid period.

If you have a subscription you can unsubscribe at any time. Any period of time that has already been paid for can still be used. 

You will continue to be charged for the service until you unsubscribe. You can unsubscribe at any time and in several ways, 1) via the site at www.soldiernet.co.uk 2) by telephone on 0131 556 4300, or 3) if you pay through paypal by logging in to your paypal account.

Termination Policy

Should SoldierNET terminate the users account for breach of contract, the customer agrees to pay termination charges equivalent to any remaining credit already paid. This will mean that the customer is not entitled to any pro-rated refund.

Customer Responsibilities

• The customer will require their own equipment, suitable for connecting to the SoldierNET network.

• There must be no illegal activity or involvement with illegal content.

• Customers must not send or receive or provide unsolicited advertising or marketing material (SPAM).

• SoldierNET do not offer a service level suitable for business hosting use.

• Vouchers and subscriptions are non-transferable and the service is strictly single user/single device and customers must take all necessary steps to keep login details confidential.

• Customers may not use wireless devices that are prohibited under LANDSO 2008.

In the event that a customer account is found to be operating in violation of these terms then SoldierNET reserves the right to immediately restrict or suspend the users access, pending further action. In this event the customer will not be entitled to a refund for any period when the service is restricted/suspended. Where contact details are provided we will endeavour to contact customers to discuss. In all cases we will provide a note in the “My Account” area of the SoldierNET site.

Data Protection

The Data Protection Act (1988) applies to all personal information held by a company of a customer. 

Contact Information

You may contact SoldierNET on payments@soldiernet.co.uk and additional contact details can be found at: https://www.soldiernet.co.uk

Version 2.1 Oct 2023